If you are looking to take the next step in your career within the insurance industry, this is an excellent opportunity to join a growing and dynamic organization. Strategis Insurance Tanzania Limited is currently seeking a qualified and experienced professional to fill the position of Customer Service Manager based in Dar es Salaam.
Job Overview
The Customer Service Manager will play a critical leadership role in ensuring the delivery of exceptional customer experiences. This position involves overseeing daily customer service operations, setting performance standards, and guiding the customer service team toward achieving organizational goals. The successful candidate will also be responsible for handling escalated issues and implementing strategies that enhance customer satisfaction, loyalty, and retention.
Key Responsibilities
- Lead and manage the customer service team effectively
- Oversee daily service operations to ensure efficiency and quality
- Develop and enforce performance standards and service procedures
- Resolve complex and escalated customer issues
- Drive continuous improvement initiatives within the department
- Strengthen customer relationships and enhance overall service delivery
Qualifications and Skills
To qualify for this position, applicants should possess:
- An Advanced Diploma or Bachelor’s Degree in Insurance, Marketing, Business Administration, or a related field
- Strong customer service and interpersonal skills
- Proficiency in computer applications such as Microsoft Excel, Word, PowerPoint, and Outlook
Work Experience
- A minimum of 3 to 5 years of experience in the insurance or financial sector
- At least 2 years of supervisory or management experience will be an added advantage
Application Process
Interested candidates are required to submit:
- A professionally prepared CV
- Copies of relevant supporting documents
- A recent passport-size photograph
- Contact details of three referees
Here are the contact details exactly as shown in the image:
Address
Head of Human Resource and Administration
Strategis Insurance Tanzania Limited
P. O. Box 7893
Dar es Salaam, Tanzania
Email: hr@strategis.co.tz
All applications should be submitted no later than 10th April 2026 to the address provided by the company.
Equal Opportunity Statement
Strategis Insurance Tanzania Limited is an equal opportunity employer. The company encourages applications from all qualified individuals, including persons with disabilities, This opportunity is ideal for professionals who are passionate about customer service excellence and leadership. If you meet the qualifications and are ready to grow your career in a reputable insurance company, consider applying before the deadline.
