Alliance Life Assurance Limited has announced several exciting career opportunities for qualified professionals looking to advance their careers in the insurance and financial services sector. The company is recruiting for three key positions based in Dar es Salaam: Risk, Legal & Compliance Officer, Life Policy Administrator, and Officer – Business Conservation & Customer Service.

Established in 2010, Alliance Life Assurance Limited is recognized as the first locally privately owned life insurance company in Tanzania. Over the years, the company has expanded its presence across East Africa, offering innovative life insurance solutions to both individuals and corporate clients. Known for its commitment to excellence, innovation, and strong customer service, Alliance Life continues to grow and strengthen its operations in the region.

Below are the details for the available positions.

1. Risk, Legal & Compliance Officer – Alliance Life Assurance (March 2026)

Job Overview

• Position: Risk, Legal & Compliance Officer
• Department: Executive
• Location: Dar es Salaam
• Reports To: Chief Executive Officer

Alliance Life Assurance is seeking a dynamic, results-driven professional to join its executive team as a Risk, Legal & Compliance Officer. The successful candidate will play a critical role in ensuring the organization complies with legal requirements, regulatory frameworks, and internal policies while safeguarding the company’s legal interests.

The role involves providing legal guidance, managing compliance frameworks, identifying and mitigating risks, and ensuring that the company maintains strong governance and regulatory relationships.

Key Responsibilities

Legal Advisory

• Provide accurate and timely legal advice to management and departments on regulatory, contractual, and operational matters.
• Review and draft legal documents including contracts, policies, agreements, and Memoranda of Understanding (MOUs).

Compliance Management

• Develop and maintain a robust compliance program.
• Ensure timely submission of statutory filings and regulatory reports.
• Maintain a register of compliance obligations and monitor adherence.

Risk Management

• Identify, assess, and mitigate legal, operational, financial, and strategic risks across the organization.
• Collaborate with underwriting and claims teams to detect fraud risks and implement preventative measures.
• Address internal control gaps and improve compliance processes.
• Develop and maintain the company’s Business Continuity Plan (BCP).

Regulatory Liaison

• Serve as the primary contact for regulatory authorities.
• Coordinate regulatory inspections and audits and provide necessary documentation.

Internal Audit Coordination

• Act as liaison between auditors and company departments.
• Track the implementation of audit recommendations and corrective action plans.

Documentation and Reporting

• Maintain organized legal and compliance records including contracts and licenses.
• Prepare compliance reports for senior management and the board.

Qualifications and Experience

Applicants should meet the following requirements:

• Bachelor’s Degree in Law (LLB) or related field.
• Admission to the Bar or equivalent professional legal qualification.
• Certification in Compliance or Risk Management is an added advantage.
• 3–5 years of experience in legal and compliance roles, preferably in insurance or financial services.
• Strong understanding of insurance law, labor law, and corporate governance.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office and digital business tools.

2. Life Policy Administrator – Alliance Life Assurance

Job Overview

• Position: Life Policy Administrator
• Department: Operations
• Location: Dar es Salaam
• Reports To: Assistant Technical Manager

Alliance Life Assurance is also looking for a skilled Life Policy Administrator to support underwriting operations and manage life insurance policy administration efficiently.

Key Responsibilities

• Perform life business underwriting within company guidelines.
• Prepare policy documents and issue cover notes.
• Manage policy amendments and client service inquiries.
• Maintain policy registers and accurate records.
• Participate in claims processing and management.
• Maintain confidential life policy data.
• Track medical reports and manage medical billing processes.
• Support reinsurance premium calculations and valuation reporting.
• Prepare commission payments for intermediaries.
• Handle customer complaints and inquiries promptly.

Qualifications and Experience

• Bachelor’s Degree in Insurance, Actuarial Science, Mathematics, or related field.
• Progress toward CII certification is an advantage.
• Minimum 2 years of experience in life insurance policy administration.
• Knowledge of insurance practices in Tanzania.
• Strong analytical, organizational, and communication skills.
• High level of integrity, confidentiality, and customer orientation.

3. Officer – Business Conservation & Customer Service

Job Overview

• Position: Officer – Business Conservation & Customer Service
• Department: Operations
• Location: Dar es Salaam
• Reports To: Technical Manager

This strategic role focuses on protecting business value, improving policy persistency, and enhancing customer experience within Alliance Life Assurance.

Key Responsibilities

Business Conservation

• Implement strategies to reduce policy lapses, surrenders, and cancellations.
• Monitor persistency rates across products and customer segments.
• Develop early warning systems for missed premium payments.

Customer Experience Management

• Support the development of Alliance Life’s customer service framework.
• Manage Net Promoter Score (NPS) measurement and improvement.
• Promote a customer-centric culture across the organization.

Customer Service Operations

• Establish customer support channels including phone, email, WhatsApp, and walk-in services.
• Monitor service-level agreements and improve response times.

Data Analytics

• Work with actuarial and analytics teams to generate insights on customer behavior.
• Publish dashboards and reports on conservation and customer experience metrics.

Qualifications and Experience

• Bachelor’s Degree in Marketing, Business Administration, or related field.
• Minimum 3 years of experience in life insurance sales or marketing.
• Strong knowledge of life insurance products and customer behavior.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in Microsoft Office.
• Strong corporate networking skills and a customer-oriented mindset.

Equal Opportunity Employer

Alliance Life Assurance promotes an inclusive workplace and provides equal employment opportunities to all qualified candidates, including individuals with disabilities.

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How to Apply

Qualified candidates interested in any of the above positions should submit their CV/resume via email:

📧 Email: hr@alliancelife.co.tz

Email Subject Lines:

• Risk, Legal & Compliance Officer
• Life Policy Administrator
• Business Conservation & Customer Service

Application Deadline: 13 March 2026: Only shortlisted candidates will be contacted.