AVBOB Head Clerk Vacancy in Centurion 2026

AVBOB is inviting applications for a Head Clerk position within its Premium Administration department in Centurion, Gauteng.

This is a permanent employment opportunity for an experienced administration professional who can oversee payment allocation activities, maintain accurate source records and support the effective administration of premium-related financial processes.

The successful candidate will also play an important leadership role by guiding staff, monitoring performance, improving departmental processes and ensuring that payments are allocated accurately and within the required timelines.

AVBOB Head Clerk Vacancy Details

• Employer: AVBOB
• Position: Head Clerk
• Department: Premium Administration
• Department Code: 106 – Premium Admin PERSAL
• Job Reference Number: 106HEAD02
• Location: Centurion, Gauteng
• Job Type: Permanent
• Number of Positions: 1
• Salary: Market Related
• Date Posted: 10 September 2026

About the Head Clerk Position

The Head Clerk will oversee important administrative and financial processes within the Premium Administration department.

A major focus of the position is ensuring that customer payments are correctly allocated and processed on time. Accurate payment allocation is essential because errors or delays can affect policy administration and potentially result in policy lapses.

In addition to these operational responsibilities, the Head Clerk will supervise and develop employees, monitor departmental performance and contribute to improvements that make the administration process more efficient.

Key Responsibilities

The successful candidate will be responsible for a broad range of administrative, financial and supervisory duties.

Payment Administration

Responsibilities include:

• Maintaining source records and ensuring payments are accurately allocated.
• Ensuring payment allocations are completed within the required timelines.
• Preventing policy lapses by ensuring premiums are properly allocated.
• Overseeing daily payment allocation activities.
• Investigating and resolving payment allocation discrepancies.
• Verifying and authorising payment requests, including refunds.
• Monitoring automated refunds.
• Ensuring necessary system updates are completed.
• Verifying output totals.
• Overseeing the creation of outgoing files for institutions.

Staff Leadership and Development

The Head Clerk will also provide leadership and support to employees within the department.

Duties include:

• Training and guiding new employees.
• Supporting staff members with departmental processes and systems.
• Monitoring employee performance.
• Addressing performance concerns when necessary.
• Conducting weekly team meetings.
• Maintaining effective communication within the team.
• Conducting informal and formal performance reviews.
• Managing personnel administration.
• Monitoring and managing employee leave processes.

The role therefore requires someone who can combine strong administrative ability with effective people management.

Process Improvement

AVBOB is also looking for a candidate who can identify opportunities to improve departmental operations.

The successful applicant will:

• Identify and implement process improvements.
• Improve operational efficiency and service delivery.
• Identify potential system improvements.
• Log workflow requests where necessary.
• Ensure tasks and programmes are scheduled accurately and completed on time.

An ability to identify problems and develop practical solutions will be valuable in this position.

Reporting and Reconciliation

The Head Clerk will be involved in preparing operational information and financial administration reports.

Responsibilities include:

• Compiling PERSAL reconciliation statistics.
• Providing reconciliation statistics for management reporting.
• Compiling monthly operational statistics.
• Preparing departmental reports.
• Managing and monitoring various operational reports.
• Monitoring outstanding correspondence.
• Ensuring correspondence is completed within prescribed timelines.

Strong numerical ability and attention to detail are therefore important for this role.

Stakeholder and Customer Relations

The successful candidate will interact with both internal and external stakeholders.

The role requires the ability to:

• Build professional relationships.
• Maintain high communication standards.
• Promote effective working relationships with stakeholders.
• Maintain a customer-focused approach.
• Handle conflict professionally.
• Respond constructively to feedback.

Applicants should therefore be comfortable communicating with different people while maintaining professionalism.

Requirements

Applicants for the AVBOB Head Clerk position must meet the following requirements:

• Grade 12 (Matric).
• Three to four years of relevant work experience.
• Experience in the long-term insurance industry will be an advantage.
• Strong leadership and people management abilities.
• Excellent verbal and written communication skills.
• Computer literacy.
• Proficiency in Microsoft Office and Microsoft Excel.
• Strong interpersonal and relationship-building skills.
• Excellent attention to detail.
• High levels of accuracy.
• Strong numerical and reconciliation skills.
• Customer service and client-focused orientation.
• Ability to manage workplace conflict professionally.
• Ability to respond constructively to feedback.
• Strong analytical and problem-solving skills.

Who Can Apply?

This vacancy is suitable for experienced administrative professionals who have a strong background in financial administration, payment processing, reconciliation or related operations.

Candidates with three to four years of relevant experience who have demonstrated leadership ability should consider applying.

Experience in the long-term insurance industry is not listed as an absolute requirement, but it will be advantageous. Applicants who have worked with premium administration, payment allocations, reconciliations or insurance-related systems can highlight this experience in their CV.

Why Consider the AVBOB Head Clerk Vacancy?

The position offers an opportunity to join an established organisation while taking responsibility for important premium administration functions.

The successful candidate will have the opportunity to contribute to:

• Payment administration and reconciliation.
• Staff development and performance management.
• Operational reporting.
• Process improvement.
• Customer service.
• Financial and system-related administration.

The position is also permanent, making it relevant to candidates seeking a long-term career opportunity in administration and insurance operations.

How to Apply

Applicants interested in the AVBOB Head Clerk vacancy should submit their applications through the employer’s recruitment process.

When preparing your application, make sure your CV clearly demonstrates your:

• Matric qualification.
• Relevant three to four years of experience.
• Leadership and supervisory experience.
• Microsoft Office and Excel skills.
• Reconciliation and numerical abilities.
• Administrative experience.
• Customer service experience.
• Insurance industry experience, if applicable.

CLICK HERE TO APPLY

The correct vacancy details are:

Position: Head Clerk
Reference: 106HEAD02
Department: 106 – Premium Admin PERSAL
Location: Centurion
Employment Type: Permanent

Final Thought

The AVBOB Head Clerk vacancy in Centurion is an opportunity for an experienced administration professional to take on a supervisory role within Premium Administration.

The position combines payment allocation, reconciliation, reporting, staff management, process improvement and customer-focused administration, making strong organisational and leadership abilities particularly important.

Candidates who meet the Grade 12 and three to four years’ relevant experience requirements should ensure that their CV highlights the practical skills and experience that match the position.