Vodacom Tanzania is seeking a commercially driven and customer-focused professional for the position of Manager: Digital Channels & Online Payments in Dar es Salaam. The successful candidate will lead the growth and development of M-Pesa’s digital channels and online payments ecosystem, with a strong focus on digital adoption, transaction volumes, customer engagement, revenue growth, and strategic partnerships.
The Manager: Digital Channels & Online Payments will be responsible for shaping and executing strategies that strengthen M-Pesa’s position in the digital payments market.
The role will oversee the online payments portfolio, develop digital payment use cases, build partnerships with local and international platforms, and expand M-Pesa’s use across e-commerce, subscriptions, travel, entertainment, gaming, and other online services.
The successful candidate will work closely with Technology, Commercial, Product, Operations, Risk, Compliance, and Finance teams to transform customer insights and market trends into secure, scalable, and convenient digital payment experiences.
Position Details
Job Title: Manager: Digital Channels & Online Payments
Company: Vodacom Tanzania
Location: Dar es Salaam, Tanzania
Job Type: Full-Time
Experience: At least 5 years
Education: Bachelor’s Degree
Key Responsibilities
The Manager: Digital Channels & Online Payments will be responsible for:
- Leading the growth and evolution of M-Pesa’s digital channels.
- Developing and executing strategies to increase digital adoption.
- Driving growth in transaction volumes, customer engagement, and revenue.
- Managing the online payments portfolio.
- Developing compelling digital payment use cases.
- Strengthening partnerships with local and international digital platforms.
- Expanding M-Pesa’s use as a preferred payment method for e-commerce and online services.
- Identifying opportunities across subscriptions, travel, entertainment, gaming, and other digital sectors.
- Translating customer insights and market trends into digital product opportunities.
- Working collaboratively with Technology, Commercial, Product, Operations, Risk, Compliance, and Finance teams.
- Managing digital product roadmaps and ensuring effective execution.
- Monitoring commercial performance and identifying opportunities for improvement.
- Managing partner delivery and ensuring successful implementation of strategic initiatives.
- Promoting secure, scalable, and seamless digital customer experiences.
- Supporting effective governance and risk management across digital payment activities.
- Leading and developing a high-performing team.
- Driving innovation and continuous improvement in digital channels and payment services.
Qualifications and Experience
Applicants should have:
- A relevant Bachelor’s degree.
- At least five years of professional experience.
- Experience in one or more of the following areas:
- Digital products
- Digital payments
- Fintech
- Telecommunications
- Financial services
- E-commerce
- Technology
- Business development
Skills and Competencies
The ideal candidate should demonstrate:
- Strong digital payments expertise.
- Commercial and strategic acumen.
- Product and innovation management skills.
- Data-driven decision-making abilities.
- Strong understanding of customer experience.
- Partnership and stakeholder management skills.
- Governance and risk awareness.
- Strong leadership and execution capabilities.
- Excellent communication skills.
- Strong problem-solving abilities.
- Ability to work effectively across multiple functions and teams.
- Ability to manage competing priorities and deliver results.
About Vodacom
Vodacom is a leading telecommunications company serving millions of customers and using technology and connectivity to improve people’s lives. The company promotes an inclusive working environment and provides opportunities for employees to contribute to innovative solutions while developing their careers.
For applicants who require reasonable adjustments or accessibility support during the recruitment process, guidance is available through the company’s recruitment resources.
Who Can Apply
This opportunity is suitable for experienced professionals with backgrounds in digital payments, fintech, telecommunications, financial services, e-commerce, technology, or business development.
Candidates should have strong commercial awareness and the ability to combine digital product management, analytics, customer experience, partnerships, and leadership to deliver measurable business results.
How to Apply
Interested and qualified candidates should submit their applications online through the Vodafone careers portal.
Apply Online: Vodafone Careers – Manager: Digital Channels & Online Payments
Location: Dar es Salaam, Tanzania
Job Type: Full-Time
Final Thought
The Manager: Digital Channels & Online Payments position provides an opportunity for an experienced digital, fintech, payments, or commercial professional to lead the continued development of M-Pesa’s online payment ecosystem. Candidates with strong digital payments expertise, commercial leadership, product management experience, and stakeholder management skills are encouraged to apply.
