Serena Hotels is inviting applications for three full-time positions in Dar es Salaam. The available opportunities are in finance, reservations, and hospitality sales, providing career options for qualified professionals with relevant experience in accounting, hospitality, tourism, customer service, and business development.
The positions are Cashbook Accountant, Reservations Agent, and Sales Manager – Camps. The application deadline for all three positions is 6 September 2026.
1. Cashbook Accountant
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Deadline: 6 September 2026
About the Role
The Cashbook Accountant will oversee cash flow operations, process banking transactions, and maintain accurate financial records for Serena Hotels properties in Tanzania. The position is responsible for bank reconciliations, cash management, financial controls, and maintaining accurate ledger records.
Key Responsibilities
- Record daily cash, cheque, and electronic banking transactions accurately in the general ledger and finance systems.
- Perform daily and monthly bank reconciliations and resolve discrepancies or unrecorded banking items.
- Monitor daily cash and liquid balances.
- Manage petty cash disbursements and conduct periodic cash audits.
- Verify payment vouchers, supplier invoices, and supporting financial documents before funds are disbursed.
- Prepare cash flow schedules, banking reports, and transaction summaries.
- Support the Finance Manager and management during financial audits.
- Maintain accurate financial records and ensure compliance with internal financial controls.
Qualifications and Requirements
- Bachelor’s Degree in Accounting, Finance, Commerce, or a related field.
- Partial or full professional accounting qualifications such as CPA or ACCA.
- 2–3 years of progressive experience in accounting, cashbook management, or general ledger operations.
- Hospitality industry experience is an added advantage.
- Proficiency in accounting systems such as SunSystems, Opera, Sage, or similar software.
- Advanced Microsoft Excel skills.
- Strong numerical accuracy and analytical skills.
- High level of integrity.
- Good problem-solving abilities.
- Ability to strictly follow financial internal controls.
How to Apply
Applicants should submit their applications through the Serena Hotels online application form.
2. Reservations Agent
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Deadline: 6 September 2026
About the Role
The Reservations Agent will serve as a key contact for guests seeking room bookings and accommodation information. The successful candidate will handle reservations, respond to customer inquiries, update guest information, and work closely with hotel teams to ensure a smooth guest experience.
Key Responsibilities
- Handle individual and group room reservations through email, telephone, and online booking platforms.
- Provide guests with information about hotel properties, room availability, rates, and available packages.
- Promote and upsell hotel packages, excursions, and other services.
- Enter and update guest profiles, payment information, special requests, and room allocations in the Property Management System.
- Coordinate with front office, sales, and guest relations teams.
- Ensure reservation information is accurate and updated.
- Provide professional and responsive customer service.
Qualifications and Requirements
- Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Customer Service, Business Administration, or a related field.
- Previous experience in hotel reservations, front desk operations, or hospitality customer service is highly desirable.
- Knowledge of Property Management Systems (PMS) or hotel booking software.
- Basic knowledge of Microsoft Office applications.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Strong attention to detail.
- Excellent customer service skills.
- Fluency in written and spoken English and Swahili.
How to Apply
Applications should be submitted through the Serena Hotels online application form.
3. Sales Manager – Camps
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Deadline: 6 September 2026
About the Role
The Sales Manager – Camps will be responsible for driving sales, developing business relationships, and increasing revenue for Serena Hotels’ luxury tented camps and safari properties in Tanzania.
The role involves working with tour operators, travel agencies, Destination Management Companies, corporate clients, and international travel planners.
Key Responsibilities
- Develop and implement sales strategies to increase occupancy and revenue across Serena’s safari camps.
- Develop and maintain relationships with local and international tour operators.
- Work with travel agencies, Destination Management Companies, and corporate clients.
- Conduct sales presentations and negotiate commercial agreements.
- Participate in tourism trade shows, travel expos, and other industry events.
- Identify new business opportunities and potential clients.
- Monitor sales leads and follow up on business opportunities.
- Analyze market and industry trends.
- Monitor competitor activities.
- Prepare accurate sales and revenue forecasts for management.
- Manage key client accounts and maintain long-term business relationships.
Qualifications and Requirements
- Bachelor’s Degree or Diploma in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.
- Proven experience in hospitality sales, travel trade contracting, or commercial business development.
- Experience within Tanzania’s safari or camp tourism sector.
- Strong understanding of the East African safari tourism market.
- Knowledge of international tour operator networks and luxury camp operations.
- Strong negotiation and contract-closing skills.
- Excellent account management abilities.
- Strong interpersonal and presentation skills.
- Fluency in written and spoken English and Swahili.
How to Apply
Interested candidates should apply through the Serena Hotels online application form.
Apply for Sales Manager – Camps
Application Deadline
The deadline for submitting applications for all three Serena Hotels positions is 6 September 2026.
Applicants are encouraged to review the requirements carefully and submit their applications through the appropriate online application form before the closing date. Only candidates whose qualifications and experience match the requirements are likely to be considered for further recruitment stages.
