Employer: Vodacom Tanzania
Job Title: Sales Executive: Mbeya Shop
Location: Mbeya, Tanzania
Job Type: Full Time
Industry: Telecommunications and Mobile Financial Services
Vodacom Tanzania is looking for a customer-focused and results-driven Sales Executive to join its Mbeya Shop team. The successful candidate will be responsible for driving sales, increasing customer acquisition, promoting Vodacom products and services, and delivering an excellent customer experience.
This position is suitable for a professional with strong sales and customer relationship skills who can work effectively in a fast-paced retail environment and consistently meet commercial targets.
Role Purpose
The Sales Executive will maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services and M-Pesa solutions.
The role also involves identifying customer needs, converting sales opportunities, providing after-sales support and building long-term customer relationships that contribute to customer loyalty and business growth.
Key Responsibilities
Sales and Customer Service
- Drive revenue and increase data and voice usage.
- Provide after-sales support services to customers.
- Maintain strong and professional relationships with customers.
- Sell, serve and administer Vodacom products and services.
- Educate new and existing customers about Vodacom promotions.
- Ensure customer service meets Vodacom standards and exceeds customer expectations.
- Record all customers served and their respective queries in Quick Logs.
- Escalate and follow up on outstanding customer logs to ensure they are properly addressed and closed.
Operations and Reporting
- Follow established feedback and escalation procedures.
- Comply with the requirements of the Operations Manual.
- Provide recommendations and suggestions for improving customer service, marketing and revenue-generating activities.
- Prepare and provide market intelligence reports on competitor activities.
- Perform other duties assigned by the Shop Manager.
Qualifications and Experience
Applicants should possess:
- Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, Commerce or a related field.
- Strong understanding of sales techniques, customer relationship management and consultative selling.
- Proven ability to achieve and exceed sales targets.
- Ability to work in a fast-paced retail environment, including weekends and shifts when required.
- Excellent verbal and written communication skills in English and Swahili.
Required Skills and Competencies
The ideal candidate should demonstrate:
- Sales and negotiation skills.
- Customer relationship management skills.
- Presentation and product demonstration skills.
- Computer literacy, including MS Word, Excel and Outlook.
- Conflict resolution and complaint-handling skills.
- Upselling and cross-selling abilities.
- Knowledge of Vodacom products and services.
- Understanding of M-Pesa products and services.
- Knowledge of retail operations and customer service standards.
- Understanding of telecommunications industry trends and competitor activities.
- Customer service orientation.
- Strong sales and commercial acumen.
- Results and target-driven approach.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Relationship management skills.
- Planning and organizational skills.
- Adaptability and flexibility.
- Integrity and professional ethics.
- Teamwork and collaboration.
Who Can Apply
This opportunity is suitable for candidates with a diploma or bachelor’s degree in business, marketing, sales, commerce or a related discipline who have strong customer service and sales capabilities.
Candidates should be comfortable interacting directly with customers, working toward sales targets and promoting telecommunications and mobile financial products. Experience with retail sales, customer relationship management, M-Pesa or telecommunications products can be particularly useful for the role.
How to Apply
Interested and qualified candidates should submit their applications through the official Vodacom careers platform.
Application Portal: Vodacom Careers – Sales Executive: Mbeya Shop
Applicants are encouraged to review the requirements carefully and ensure that their application demonstrates relevant sales, customer service and commercial experience.
Final Thought
The Sales Executive: Mbeya Shop position provides an opportunity for a commercially focused professional to build a career within the telecommunications industry while contributing directly to customer acquisition, sales growth and service excellence. Candidates who combine strong communication, sales ability, customer relationship skills and a results-driven mindset should consider applying through the official recruitment portal.
