dnata, a global leader in air and travel services, is inviting qualified professionals to apply for the position of Head of Operations based in Zanzibar. Head of Operations at dnata February 2026, This is a full-time leadership opportunity with one of the world’s most respected aviation service providers, operating across 130+ airports in 34 countries.
dnata Zanzibar is the primary provider of ground handling, cargo, and passenger services at Abeid Amani Karume International Airport, and also operates premium lounge spaces in Terminal 3, delivering authentic Tanzanian hospitality backed by dnata’s international service standards.
About dnata
Dubai National Air Travel Agency (dnata) is an Emirati airport services provider offering:
- Aircraft ground handling
- Cargo services
- Travel services
- Flight catering and retail
dnata is driven by a clear purpose: to deliver on the promises its customers make, and is guided by strong values including safety, teamwork, respect, performance, and future-thinking innovation.
Job Purpose
As the Head of Operations, you will be responsible for leading and overseeing all airport operational functions in Zanzibar. The role ensures dnata meets contractual obligations to:
- Customer airlines
- Freight forwarders
- Private customers
- Government and airport authorities
You will also maintain full control over capital, income, and expenditure budgets, while driving service excellence, operational efficiency, compliance, and the successful delivery of strategic projects.
Key Responsibilities
The successful candidate will be expected to:
- Oversee all airport operational departments including:
Customer Service, Aircraft Appearance, Turnaround, Baggage, Load Control, and Cargo - Ensure safe, compliant, and cost-effective flight and cargo handling operations
- Develop and implement Airport Operations strategy and ensure alignment across departments
- Establish and monitor policies, systems, procedures, and controls to meet operational and regulatory requirements
- Prepare, consolidate, and manage budgets while monitoring financial performance for profitability and cost control
- Drive high service standards for airlines, cargo agents, and private customers
- Build strong working relationships with internal departments, airport authorities, and external stakeholders
- Lead and deliver assigned projects on time, within scope, and within budget using recognized project management standards
- Champion safety and environmental compliance, ensuring hazard reporting and duty of care responsibilities are upheld
- Lead, coach, and motivate the management team through performance management and continuous improvement initiatives
Required Qualifications and Experience
To be considered for this position, applicants must meet the following:
- Bachelor’s Degree
- 10+ years’ experience in airport operations with a ground handling agent
- At least 8 years in a managerial role
- Strong knowledge of international airport operations systems and procedures
- Solid understanding of project management methodologies and best practices
Recruitment Process and Timeline
dnata (Emirates Group) uses a structured recruitment process, which includes:
- Online application via the Emirates Group Careers website
- CV review by the Talent Acquisition team
- HireVue video interview (for shortlisted candidates)
- Interview with hiring managers
- Final offer and onboarding process
Emirates Group welcomes applications globally and is proud of a workforce representing 170+ nationalities.
Salary and Benefits
The successful candidate will receive a competitive salary and benefits package, aligned with Emirates Group standards. More details about benefits and working culture are available on the Emirates careers website. Interested candidates should apply online through the official Emirates Group Careers platform using the application link provided in the job advert. Tip: Ensure your CV is updated and clearly highlights your airport operations leadership experience, compliance knowledge, and project delivery track record.
