Welcome to our website CareersPM.com. If you are searching for the latest private sector jobs in Tanzania, this is an excellent opportunity to join one of the country’s growing technology companies. Flashnet Technologies Ltd has announced a new vacancy for a Customer Support Executive based in Dar es Salaam. If you have experience in customer support within the Telecom, ISP, or IT industry and enjoy helping customers solve technical issues, this role could be the perfect next step in your career.
Why Work at Flashnet Technologies Ltd?
Working at Flashnet Technologies Ltd offers the opportunity to be part of a professional team delivering internet and technology solutions to customers across Tanzania. The company values customer satisfaction, innovation, and continuous improvement, providing employees with a dynamic environment where they can develop their technical and communication skills while contributing to quality service delivery.
About Flashnet Technologies Ltd
Flashnet Technologies Ltd is an ISO 9001:2015 Certified technology company operating in Tanzania. The company specializes in providing internet connectivity, networking solutions, and ICT services to both residential and business customers. Through its commitment to reliable technology solutions and excellent customer service, Flashnet continues to expand its presence within the country’s ICT sector.
Available Position
Customer Support Executive
- Company: Flashnet Technologies Ltd
- Location: Dar es Salaam, Tanzania
- Job Type: Full-Time
- Experience Required: 2–3 years (Telecom, ISP, or IT industry preferred)
Key Responsibilities
The successful candidate will be expected to:
- Provide professional customer support to clients.
- Respond to customer inquiries and technical issues promptly.
- Troubleshoot customer service problems and coordinate resolutions.
- Maintain excellent communication with customers throughout the support process.
- Escalate complex technical issues to the relevant departments.
- Ensure customer satisfaction by delivering high-quality service.
- Keep accurate records of customer interactions and support activities.
- Work closely with technical teams to ensure timely issue resolution.
- Contribute to maintaining high service standards.
Qualifications and Requirements
Applicants should possess:
- Relevant experience in customer support or customer service.
- 2–3 years of experience in the Telecom, ISP, or IT industry is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Good computer literacy and customer service orientation.
- Ability to work independently as well as part of a team.
Who Should Apply?
This opportunity is ideal for candidates who:
- Have experience supporting customers within the ICT, ISP, or telecommunications industry.
- Enjoy interacting with customers and resolving technical issues.
- Have strong communication and customer relationship management skills.
- Are looking to build a long-term career in the technology sector.
How to Apply
Interested candidates should submit their updated Curriculum Vitae (CV) via email to: careers@flashnet.co.tz
Application Deadline
The advertisement does not specify a closing date. Interested applicants are encouraged to submit their applications as soon as possible while the opportunity remains open.
Position: Customer Support Executive
Company: Flashnet Technologies Ltd
Location: Dar es Salaam, Tanzania
Job Type: Full-Time
