In this article, are you looking for the latest IT job opportunities in Tanzania? Exodus Tanzania is inviting applications from qualified and motivated candidates for the position of IT Support Engineer. This full-time opportunity is ideal for individuals who are passionate about information technology, technical support, and maintaining reliable IT systems in a fast-paced work environment.
About Exodus Tanzania
Exodus Tanzania is a technology-focused company committed to delivering reliable IT solutions and technical support services. The company works to ensure efficient IT operations by maintaining computer systems, networks, software, and hardware while providing quality support to clients and end users.
As part of its continued growth, Exodus Tanzania is seeking a skilled IT Support Engineer to strengthen its technical support team.
Why Work at Exodus Tanzania?
Joining Exodus Tanzania offers the opportunity to:
- Build your career in the information technology industry.
- Work with modern IT infrastructure and enterprise technologies.
- Gain experience supporting hardware, software, and network systems.
- Enhance your troubleshooting and customer support skills.
- Be part of a dynamic and professional team.
Position Available
IT Support Engineer
Organization: Exodus Tanzania
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Job Summary
The IT Support Engineer will be responsible for providing technical support and maintaining the organization’s IT infrastructure. The successful candidate will troubleshoot technical issues, support end users, maintain hardware and software, implement security measures, and ensure the reliability and availability of IT services.
Key Responsibilities
The successful candidate will:
- Provide end-user support for approved hardware and software.
- Troubleshoot hardware and software issues.
- Perform remote and on-site software installations.
- Support mobile devices.
- Install, update, and maintain security software.
- Manage user group memberships.
- Maintain professional communication with end users.
- Achieve first-call resolution whenever possible while maintaining ownership of unresolved issues.
- Perform Installation, Move, Add, Change, and Disposal (IMACD) activities.
- Provide first-line data room maintenance.
- Conduct preventive maintenance on:
- Computers
- Printers
- Servers
- Routers
- Switches
- Patch panels
- Tape autoloaders
- UPS systems
- IPBX systems
- Carry out daily backup checks.
- Attend ad hoc technical support assignments.
- Support major service-impacting failures and incidents.
- Prepare monthly service reports and supporting documentation.
- Conduct quarterly client meetings to present recommendations and progress updates.
- Follow the client’s prescribed dress code and maintain professional standards.
Qualifications and Requirements
Applicants should possess:
- Diploma in Computer Science or a related field, or equivalent professional experience.
- Previous experience working in a startup environment is highly preferred.
- Knowledge of technical support for hardware and software.
- Experience troubleshooting hardware and software problems.
- Experience performing remote and on-site software installations.
- Mobile device support experience.
- Knowledge of security software installation and maintenance.
- Experience managing user group memberships.
- Strong customer service and communication skills.
- Ability to perform IMACD activities.
- Knowledge of data room maintenance.
- Experience conducting preventive maintenance on IT infrastructure.
- Ability to perform daily backup monitoring.
- Experience preparing service reports.
- Client presentation and communication skills.
Who Should Apply?
This opportunity is suitable for:
- IT Support Engineers.
- Computer Science graduates with practical technical support experience.
- Help Desk and Desktop Support professionals.
- Individuals seeking to grow their careers in IT infrastructure support.
- Candidates who enjoy solving technical problems and supporting end users.
How to Apply
Interested candidates should submit the following documents:
- Updated Curriculum Vitae (CV).
- Short Cover Letter.
Send your application by email to:
Email: hr@exodus.co.tz
Email Subject Line
Application – IT SUPPORT ENGINEER
Application Deadline
Deadline: 10 August 2026
Only shortlisted candidates will be contacted.
Conclusion
The Exodus Tanzania IT Support Engineer Vacancy 2026 offers an excellent opportunity for IT professionals looking to build their careers in technical support and infrastructure management. If you possess strong troubleshooting skills, enjoy working with technology, and are committed to delivering excellent user support, submit your application before the closing date.
