Diamond Trust Bank (DTB) has announced senior leadership opportunities in the Information Technology (IT) department for qualified and experienced professionals. DTB Bank Vacancies February 2026, These roles are ideal for candidates with strong technical expertise, proven leadership ability, and experience managing critical IT operations in highly regulated environments such as banking.
As banks accelerate digital transformation, the demand for secure, scalable, and resilient IT environments continues to grow. DTB is therefore seeking professionals who can lead strategic technology functions, strengthen operational performance, and ensure compliance with regulatory requirements. The available roles include:
- Head of IT Infrastructure
- Head – IT Service Management (ITSM) / IT Disaster Recovery (DR)
1) Head of IT Infrastructure
Job Purpose
The Head of IT Infrastructure will lead, manage, and continuously improve the bank’s IT infrastructure, ensuring high availability, security, scalability, regulatory compliance, and operational efficiency aligned with business objectives and industry best practices. This position is responsible for maintaining a strong infrastructure foundation that supports DTB’s digital roadmap and long-term business growth.
Key Duties and Responsibilities
Infrastructure Strategy & Transformation
The successful candidate will be expected to develop and execute an IT Infrastructure strategy aligned with DTB’s digital transformation goals. This includes leading major transformation initiatives such as:
- Cloud migration and adoption
- Virtualization projects
- Infrastructure automation
- Data centre modernization
Budgeting & Cost Management
The role also involves financial oversight and infrastructure investment planning. The Head of IT Infrastructure will:
- Develop, prepare, and manage infrastructure CAPEX and OPEX budgets
- Monitor and optimize infrastructure Total Cost of Ownership (TCO)
- Ensure infrastructure spending delivers measurable business value
Reporting & Executive Engagement
The candidate must present infrastructure performance and risk reports to Executive Management, covering areas such as:
- Infrastructure uptime and service availability
- Operational performance trends
- Security and compliance status
- Key infrastructure risks and mitigation plans
Leadership & Team Development
This is a senior leadership role that requires strong people management skills. Responsibilities include:
- Leading, mentoring, and performance-managing infrastructure team members
- Defining team structure and resource planning
- Conducting performance appraisals and succession planning
- Developing a skills and certification roadmap for the team
Capacity Planning & Compliance
The Head of IT Infrastructure will also be responsible for:
- Capacity planning and technology lifecycle management
- Ensuring compliance with Central Bank regulations and other regulatory requirements
Qualifications and Requirements
Applicants must have a Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant professional certifications are highly required, including:
- CCNP / CCIE
- Microsoft Certified (Azure / Windows Server)
- ITIL
- VMware Certification
- CISSP / CISM (advantage)
- ISO 27001 Lead Implementer/Auditor (advantage)
Work Experience
To qualify, candidates should have:
- At least five (5) years’ experience working in an IT environment
- 3–5 years’ experience in a leadership or supervisory role
- Banking or financial services experience (preferred)
- Familiarity with service delivery culture and support functions
Personal Attributes
The ideal candidate should demonstrate:
- A structured approach to complex and variable work environments
- Ability to balance opposing business requirements
- Ability to manage both long-term and short-term priorities independently
2) Head – IT Service Management (ITSM) / IT Disaster Recovery (DR)
Job Purpose
The Head of ITSM/DR will provide strategic leadership and governance over DTB’s IT Service Management and Disaster Recovery functions. The goal is to ensure:
- High service availability
- Operational resilience
- Regulatory compliance
- Continuous service improvement
This role is critical in ensuring the bank’s systems remain stable and recoverable, even during disruptions, failures, or security incidents.
Key Duties and Responsibilities
ITSM Framework Development & Governance
The role requires developing, implementing, and continuously improving DTB’s IT Service Management framework aligned with ITIL and industry best practices.
The candidate will ensure all ITSM processes are properly governed and consistently applied across the bank.
ITSM Process Ownership
The Head of ITSM/DR will govern key ITSM processes including:
- Incident Management
- Problem Management
- Change Management
- Release & Deployment Management
- Service Level Management
- Capacity & Availability Management
- Continual Service Improvement (CSI)
The role ensures all ITSM processes are:
- Documented
- Standardized
- Consistently implemented across the bank
Performance Monitoring & Service Reporting
The candidate will establish service performance dashboards and KPIs for Executive Management, ensuring leadership has visibility into:
- Service availability and performance
- SLA compliance
- Incident resolution trends
- Service maturity progress
Root Cause Analysis & Continuous Improvement
A major focus of this role is reducing recurring incidents and improving service quality. This includes:
- Driving Root Cause Analysis (RCA)
- Ensuring repeat incidents reduce year-on-year
- Leading structured service reviews
- Implementing continuous improvement initiatives
Major Incident Management
The Head of ITSM/DR will take executive ownership of Major Incident Management, ensuring rapid response, clear communication, and accountability during critical outages.
Qualifications and Requirements
Applicants must have a Bachelor’s degree in IT, Computer Science, or a related field, and relevant certifications including:
- ITIL Certification (mandatory)
- ISO 22301 / Business Continuity Certification (preferred)
- COBIT (advantage)
- Project Management certification (PMP / PRINCE2) (advantage)
- Risk or governance certification (advantage)
Work Experience
Candidates should have:
- Minimum of five (5) years’ experience working in an IT environment
- At least 3–5 years’ experience in a senior leadership or managerial role
- Proven experience implementing and managing ITIL-based service frameworks
Personal Attributes
The ideal candidate should have:
- A strong service ethic
- A structured approach to managing complex environments
- Ability to balance competing business requirements
How to Apply
Interested and qualified candidates should send their application letter and updated CV to: Email: recruitment2026@diamondtrust.co.tz, Deadline: 25th February, 2026
Final Thoughts
These DTB Bank Vacancies for February 2026 present an excellent opportunity for experienced IT professionals who are ready to take on senior leadership responsibilities in a fast-paced and highly regulated banking environment. If you meet the qualifications and have a passion for building resilient IT operations, improving service maturity, and supporting digital transformation, you are encouraged to apply before the deadline.
