MOFAT Company is inviting applications from qualified and experienced Tanzanians for 360 job opportunities in BRT operations. The vacancies include 200 BRT Driver positions and 160 Passenger Service Officer positions. Both positions are classified under Grade 4
1. BRT Driver – 200 Posts
Job Summary
The BRT Driver will be responsible for operating Bus Rapid Transit buses safely, professionally, and efficiently while adhering to assigned routes, schedules, and designated stations. The driver will also be responsible for passenger safety, vehicle inspections, compliance with traffic laws and BRT procedures, and providing quality service to passengers.
Qualifications
Applicants should meet the following requirements:
- Primary Education, Form Four (CSEE) and Form Six (ACSEE).
- A Class C Plain Driving Licence verified by the Tanzania Police Force.
- A PSV Certificate from VETA or NIT.
- A BRT Certificate from NIT.
- At least three (3) years of work experience driving passenger vehicles or buses.
Duties and Responsibilities
- Drive BRT buses safely and carefully while observing assigned schedules and designated stations.
- Ensure the safety of passengers, other road users, and property throughout the journey.
- Conduct pre-trip and post-trip inspections to ensure the bus is safe and in good operating condition.
- Immediately report mechanical faults, accidents, incidents, or other challenges encountered during the journey to the responsible supervisor.
- Ensure the bus is properly maintained, clean, and in good condition at all times.
- Comply with road traffic laws, BRT procedures, and company guidelines.
- Provide passengers with courteous, respectful, and professional service.
- Monitor the validity of driving and other required documents and provide timely notification before they expire.
- Maintain and accurately submit trip records, gas consumption records, and other relevant operational information.
- Provide assistance and follow established safety procedures during emergencies, accidents, or other unexpected incidents.
- Exercise extra caution at pedestrian crossings, BRT stations, and areas with large numbers of people.
- Work closely with supervisors, fellow drivers, and other employees to ensure safe and efficient transport services.
Number of Posts
200 Posts
Salary Grade
Grade 4
Position: BRT Driver
2. Passenger Service Officer – 160 Posts
Job Summary
The Passenger Service Officer will be responsible for providing safe, courteous, and efficient customer service to passengers at BRT stations, terminals, and buses. The role involves assisting passengers with boarding and alighting, providing information about routes, fares and schedules, supporting ticketing and fare compliance, managing passenger queues, responding to inquiries and complaints, and assisting with safety and emergency situations.
Qualifications
Applicants should possess a Certificate, Diploma, or Bachelor’s Degree in a relevant field from a recognized institution. Relevant qualifications may include:
- Customer Service
- Transport and Logistics
- Business Administration
- Public Relations
- Hospitality
- Other related fields
Duties and Responsibilities
- Welcome and assist passengers at stations, terminals, and on buses in a friendly and professional manner.
- Provide special assistance to elderly passengers, children, persons with disabilities, and other passengers requiring support during boarding and alighting.
- Provide accurate information on routes, schedules, fares, connections, and transfers.
- Assist passengers in using ticketing machines, smart cards, and other fare payment systems.
- Monitor and support compliance with fare payment requirements in accordance with established procedures.
- Promote orderly and safe boarding and alighting of passengers.
- Support crowd management and maintain passenger and platform safety.
- Respond to passenger inquiries, complaints, and service-related concerns professionally and respectfully.
- Identify, document, and report incidents, lost and found items, passenger misconduct, and other unusual occurrences.
- Maintain cleanliness, basic order, and a welcoming environment within assigned stations, terminals, and service areas.
- Maintain accurate daily records and submit reports covering activities, passenger feedback, incidents, and other relevant observations.
- Assist in enforcing passenger conduct, safety, and fare compliance requirements in accordance with established procedures.
- Promote a positive passenger experience by demonstrating courtesy, patience, professionalism, and excellent customer service at all times.
Number of Posts
160 Posts
Salary Grade
Grade 4
Position: Passenger Service Officer
Summary of BRT Job Vacancies
| Position | Number of Posts | Salary Grade |
|---|---|---|
| BRT Driver | 200 | Grade 4 |
| Passenger Service Officer | 160 | Grade 4 |
| Total | 360 Posts |
How to Apply
Applicants should carefully review the official recruitment announcement for the application procedure, required documents, application address or recruitment portal, and application deadline before submitting their applications. Candidates should ensure that they meet the stated academic, professional, and experience requirements for the position they are applying for.
