Are you looking for an opportunity to build your career with one of the world’s leading airlines? Qatar Airways Group has announced a vacancy for a Reservations & Ticketing Agent based in Dar es Salaam, Tanzania. This role is ideal for candidates with experience in the aviation or travel industry who are passionate about delivering outstanding customer service and supporting airline operations.
If you have strong communication skills, knowledge of airline reservations, and enjoy working in a fast-paced environment, this could be an excellent opportunity to join a globally recognized aviation company.
About Qatar Airways Group
Qatar Airways Group is one of the world’s leading aviation companies, renowned for its award-winning customer service, extensive global network, and commitment to operational excellence. The airline connects passengers to hundreds of destinations worldwide while maintaining high standards of safety, innovation, and customer satisfaction.
Working with Qatar Airways offers employees opportunities for professional growth in an international and multicultural environment.
Position Details
- Organization: Qatar Airways Group
- Position: Reservations & Ticketing Agent
- Location: Dar es Salaam, Tanzania
- Job Family: Cargo & Airport Operations
- Reference Number: 234346
- Application Deadline: 30 July 2026
Job Summary
The Reservations & Ticketing Agent will provide professional reservation and ticketing services to customers and travel partners through telephone, email, and face-to-face interactions. The successful candidate will ensure excellent customer service while supporting revenue generation and achieving annual business targets.
Key Responsibilities
The successful candidate will be responsible for:
- Making and confirming passenger reservations.
- Arranging reservations and travel routing using airline schedules, manuals, and reservation systems.
- Issuing tickets with the correct fares to minimize passenger complaints and debit notes.
- Advising customers on flight schedule changes, cancellations, and reservation confirmations.
- Coordinating with load control personnel and other stations regarding passenger itinerary changes to maximize seat utilization.
- Ensuring daily sales reports are completed and submitted on time.
- Promoting Qatar Airways products, services, special offers, and promotions to increase revenue.
- Recording and processing reservations received through phone calls, email, fax, and other communication channels.
- Assisting travel agents through the help desk with seat confirmations, upgrades, and downgrades.
- Processing ticket refunds, lost tickets, and time-barred ticket requests.
- Examining passenger tickets and providing appropriate travel guidance.
- Planning travel routes and calculating ticket costs using schedules and fare systems.
- Contacting customers and travel agents regarding itinerary changes or alternative travel options.
- Selling and issuing airline tickets for customers.
- Responding to inquiries from travel agencies and transportation companies.
Qualifications and Requirements
Applicants should possess:
- Relevant work experience in the aviation or travel industry.
- A recognized IATA/Airline Basic Tariff Course qualification will be an added advantage.
- Excellent spoken and written English communication skills.
- Good knowledge of airline fares, special rates, promotional offers, and ticketing procedures.
- The legal right to live and work in Tanzania.
Why Join Qatar Airways?
Working with Qatar Airways provides employees with the opportunity to:
- Join one of the world’s most respected international airlines.
- Work in a dynamic and multicultural environment.
- Develop valuable experience in airline reservations and customer service.
- Enhance professional skills through global aviation standards.
- Build long-term career opportunities within the Qatar Airways Group.
How to Apply
Interested candidates should submit their applications through the official Qatar Airways Group Careers Portal before the application deadline.
Ensure that your application includes all required information and is submitted before 30 July 2026.
Application Deadline
30 July 2026
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
