Sense of Africa, the premier inbound destination management company in Africa, is inviting skilled and passionate professionals to join their dynamic team. With offices spanning Tanzania, Kenya, Uganda, Botswana, Namibia, and South Africa, Sense of Africa is recognized for delivering exceptional travel experiences, personalized tours, and MICE (Meetings, Incentives, Conferences, and Exhibitions) solutions.
Posted: Full-Time | Locations: Arusha & Zanzibar | Date: March 2026
Company: Sense of Africa
Website: Sense of Africa
The company prides itself on fostering strong human-to-human relationships, backed by professional systems and operational excellence. For March 2026, Sense of Africa is offering two exciting job opportunities in Arusha and Zanzibar for individuals eager to grow in the tourism industry.
1. Customer Service Representative / Briefer (German Speaking) – Arusha
Position Code: SOA/TZ/HR/ARS/25-26/01
Job Type: Full-Time | Eligible Applicants: External & Internal
Position Overview:
The Customer Service Representative will act as the primary point of contact for clients arriving in Arusha, ensuring smooth guest experiences. Responsibilities include conducting briefings/debriefings for safaris, coordinating arrivals and departures, and maintaining strong relationships with clients, drivers, and suppliers.
Key Responsibilities:
- Coordinate guest arrivals and departures, providing personalized welcome and departure packs.
- Conduct detailed briefings and debriefings for clients and drivers.
- Ensure hotel rooming lists are accurate, manage luggage issues, and handle flight reconfirmations.
- Proactively offer and sell excursions to enhance the guest experience.
- Inspect vehicles to meet company standards and prepare weekly reports for management.
- Resolve complaints by identifying causes and coordinating solutions with management.
Requirements:
- Fluency in German and English (verbal and written).
- Diploma in Tour Operations, Customer Care, or a related field.
- Minimum 2 years’ experience in tourism customer service.
- Excellent decision-making, problem-solving, and interpersonal skills.
- Willingness to work flexible hours, including being reachable 24/7 while on duty.
2. Tour Consultant – Zanzibar
Position Code: SOA/TZ/HR/ZNZ/25-26/01
Job Type: Full-Time | Eligible Applicants: External & Internal
Position Overview:
The Tour Consultant will manage tour requests from initial inquiry to completion, ensuring compliance with the company’s quality service standards. The role emphasizes efficient booking management, documentation, and relationship-building with agents and suppliers.
Key Responsibilities:
- Process incoming tour requests, prepare accurate quotations, and manage reservations, confirmations, and invoicing.
- Prepare tour files, guest envelopes, vouchers, and brief tour guides.
- Respond to agent inquiries within 24 hours and prepare detailed proposals to maximize conversions.
- Ensure correct service entries in the Tourplan system and negotiate with suppliers for better rates.
- Maintain close relationships with clients, agents, and suppliers.
- Ensure operational handover documentation is provided 14 days before client arrival.
Requirements:
- Degree-level education, preferably in Tourism or Hospitality.
- Minimum 2 years’ experience in a similar role.
- ICT proficient, with strong English communication skills. Foreign language skills are a plus.
- Strong organizational, time management, and analytical abilities.
- Ability to work under pressure in a fast-paced environment.
How to Apply
Interested candidates should submit the following documents:
- Resume/CV
- Certificates
- Cover letter highlighting relevant experience
Application Email: hrarusha@senseofafrica.co.tz
Subject Line: “CUSTOMER SERVICE REP/BRIEFER OR TOUR CONSULTANT APPLICATION”
Deadline: 24th March 2026
All applications will be processed in compliance with the data protection regulations of the United Republic of Tanzania. Personal data, including social media handles, may be retained for up to twelve months for potential future opportunities.
These roles are ideal for professionals passionate about tourism, guest services, and operational excellence. Joining Sense of Africa means being part of a team committed to delivering unforgettable experiences across Africa while developing your career in a supportive and dynamic environment.
